Disruption to guest Wi-Fi and library catalogue Wednesday 23rd October

IT are carrying out some essential upgrade work on Wednesday the 23rd of October  between 6.30 and 8.30 a.m.















During this period there will be:

• No access to the guest Wi-Fi at any of the library sites
• Intermittent loss of access to the library catalogue
• No access to the NHFT Intranet

Apologies for any inconvenience.

WiFi at the Richmond Library

We have been trialing the use of (free) WiFi at the Richmond Library (many of our regular visitors have been making use of it for some time).

Users can now bring any device into the Library and connect to the guest WiFi. Access is free but does require you to enter your email address.

NHFT staff can also now connect their Trust device to the corporate WiFi and work remotely.

This means we are now able to offer both corporate and public WiFi access at all the library sites...

IT problems at the Richmond Library

We have had significant IT issues at the Richmond Library recently since we replaced our public PCs with newer machines with Windows 10 installed.

This has led to some technical problems with them and has seen a number of our computers having to be taken away by IT and rebuilt, which has in turn impacted our users with less PCs being available.

We did not anticipate the move to newer computers with Windows 10 would cause as many problems as it has (we had trialled the system for a month at the Berrywood Library without incident).

IT are now taking the remaining PCs away in batches and reinstalling Windows 7 which we know was stable and not causing problems whilst they look for a permanent solution.

This should be completed shortly and we hope to have all of our PCs available again.

We now also have free WiFi access so you are able to bring your own devices into the library.

We understand this has caused problems for some of our users and would like to apologise for the inconvenience. IT are working hard on a solution and we hope to have normal services resumed soon.

Brief network outage at the Richmond Library, Friday 15th of December

In order to carry out some preparatory work for the installation of Wi-Fi, the networking team will have to take the Richmond Library completely offline.

This will happen at 8 am on Friday the 15th of December and means there will be no internet or network access (including printing and  access to our self-issue machine) for up to 30 minutes.

We apologise for the inconvenience. 

Guest WiFi at the Berrywood & Isebrook libraries

We have had access to staff WiFi for some time but there is now WiFi freely available for visitors at the Berrywood and Isebrook libraries (and throughout the hospitals).

To connect your device simple turn on the WiFi, select NHFT-Guest and open your web browser. Enter your email address and once you have accepted the terms and conditions you will be connected.

You connection will last for up to two hours after which you may need to re-select the guest WiFi.