IT problems at the Richmond Library

We have had significant IT issues at the Richmond Library recently since we replaced our public PCs with newer machines with Windows 10 installed.

This has led to some technical problems with them and has seen a number of our computers having to be taken away by IT and rebuilt, which has in turn impacted our users with less PCs being available.

We did not anticipate the move to newer computers with Windows 10 would cause as many problems as it has (we had trialled the system for a month at the Berrywood Library without incident).

IT are now taking the remaining PCs away in batches and reinstalling Windows 7 which we know was stable and not causing problems whilst they look for a permanent solution.

This should be completed shortly and we hope to have all of our PCs available again.

We now also have free WiFi access so you are able to bring your own devices into the library.

We understand this has caused problems for some of our users and would like to apologise for the inconvenience. IT are working hard on a solution and we hope to have normal services resumed soon.